IT&T Support

Business continuity with personal touch.

We take care of your Linux and Windows IT systems and your analogue, ISDN and VoIP telephone systems while you continue running  your business. We are best at:

• Installation, upgrades, repairs and regular maintenance of:
  • Linux and Windows laptops and desktops;
  • Linux and Windows servers;
  • Analogue, ISDN and VoIP telephone systems; and
  • Wireless and wired data networks;
• Intrusion detection and prevention;
• Virus, malware and spyware protection and removal;
• Denial of service detection and prevention;
• Spam reduction;
• Data backup and recovery;
• Disaster prevention and recovery;
• Data and telephony systems security;
• Application installation, upgrades and training;
• Hardware installation and upgrades;
• Network installation and upgrades;
• Telephony system (PBX) installation and upgrades;
• PBX adds, moves and changes;
• VoIP migration;
• IT and telephony system integration;
• PBX reports and statistics;
• Hardware and software selection and acquisition.

Keys to our service are our proactive approach and experienced engineers (not technicians). We believe in being proactive and prevention instead of being reactive and recovery after IT&T problems cause damage to your business.

Please enquire now for an affordable ad-hoc or on-going IT&T support without lock-in contracts and hidden fees.

FAQ

Do you work on site?

Absolutely. We do most of the work on-site, 24/7, all year round. You will have access to the mobile number of the person responsible for your business IT and telephony systems and you can call them at any time. Note that per call charges may apply, depending on you contract.

Can you fix my home PC?

Of course we can. No job is too small or too big for us. We will be more than happy to help you with your home PC, Internet access and printer.

We are a start-up and need to setup our business IT systems. How can you help?

We can design and install a complete IT solution (desktops, servers, network, applications …) based on Linux or Windows technologies. In addition, we can design and install a telephony system complete with access to the telephony provider of your choice.

Our IT&T systems have been working fine for the last 5 years, but they are starting to fail. What do we do?

Let us do a comprehensive health check of your systems and recommend necessary upgrades. If you accept the recommendations, we will perform the necessary upgrades with minimum impact to your business operations.

Do you support Cisco routers?

Yes we do. We also support Linksys, Nortel, Juniper, D-Link, Edge-Core, Alloy and many other brands of routers, switches and VPN concentrators.

Can you setup an e-mail and a web server for us?

Yes. And you can choose whether between open-source Linux or commercial Windows servers.

Can you build us an Asterisk server?

Definitely. Open source Linux telephony servers based on Asterisk or sipXecs are just as easy for us to build as it is building standard e-mail and web servers based on Linux technologies.

I purchased a Windows Small Business Server 2008 for my business. What do I do?

Don’t worry. We can get the server fully operational in a jiffy. In addition, we will get your Windows desktops and laptops using the server at the same time.

We need additional extensions on our Avaya IP Office. Can you help?

Yes we can. We support commercial telephony systems (PBXes) from other vendors as well including Avaya, Cisco, Alcatel, Siemens, Samsung and others.

We must start recording our calls. How do we do it?

Call recording is our specialty. We can recommend suitable and affordable call recording device and, if you agree, we can install and configure it on your network with no interruption to your business operations.

Can you improve the mobility of my staff?

Yes, we certainly can. We can introduce systems to your IT&T infrastructure which will allow your staff to work and access your business systems in a secure fashion from any location around the world.

We want to move to VoIP. Can you assist?

Absolutely. VoIP technology is one of our specialties. We can recommend an open-source or commercial VoIP solution for your business, a migration strategy and if you agree, we can implement the solution with minimal interruption to your business operations.